عوامل کلیدی رضایتمندی دانشجویان از آموزش به شیوه الکترونیکی: با رویکرد فراترکیب

نوع مقاله : مقاله پژوهشی

نویسندگان

1 کارشناسی‌ارشد مدیریت کسب و کار، گروه مهندسی صنایع و مدیریت، دانشکده مهندسی صنایع و مدیریت، دانشگاه صنعتی شاهرود

2 استادیار، گروه مهندسی صنایع و مدیریت، دانشکده مهندسی صنایع و مدیریت، دانشگاه صنعتی شاهرود

چکیده

زمینه: آموزش به شیوۀ الکترونیکی در چند دهۀ اخیر سیستم آموزشی را با انقلابی عظیم مواجه کرده است. یکی از مهم‌ترین شاخصه‌های کیفیت آموزش به شیوۀ الکترونیکی، رضایتمندی است که در موفقیت دوره‌ها نقش حائز اهمیتی ایفا می‌نماید. تدریس به‌عنوان مهم‌ترین فعالیت آموزشی، نقش کلیدی در عملکرد مؤثر نظام‌های آموزشی و بهبود کیفیت یادگیری و در نهایت رضایتمندی دانشجویان دارد. تدریس اثربخش اساتید و رویکرد عمیق دانشجویان به یادگیری، می‌تواند از زمینه‌های تعیین‌کنندۀ کیفیت یادگیری و رضایتمندی باشد.
هدف: پژوهش حاضر با هدف شناسایی عوامل کلیدی رضایت‌مندی دانشجویان از آموزش به شیوۀ الکترونیکی و متعاقباً ارائه یک الگو انجام شده است.
روش: تجزیه و تحلیل داده‌های پژوهش حاضر به روش آمیخته اکتشافی انجام گرفته است. در بخش تحلیل کیفی از رویکرد فراترکیب کیفی به منظور اعمال بازنگری‌های عمیق و دقیق در حیطۀ مورد بررسی استفاده شده است. بدین‌‌صورت که بر‌ مبنای جستجوهای نظام‌مند صورت گرفته ۳۲۶۶ مقاله شناسایی شد که پس از ارزیابی‌های نهایی این تعداد به ۳۲ مقاله تقلیل یافت. در نهایت پژوهش‌های منتخب با استفاده از کدگذاری مورد تجزیه و تحلیل قرار گرفته و به کمک روش کمی آنتروپی شانون میزان اهمیت و اولویت هر یک از کدهای شناسایی شده مشخص گردید.
یافته‌ها: براساس یافته‌های پژوهش، کد‌های تعامل دانشجو-‌دانشجو، تعامل دانشجو-‌استاد، امکانات ارتباطی پیشرفته در بسترهای آموزشی، مدیریت زمان و توجه به تنوع روش‌ها و فعالیت‌های یادگیری بیشترین ضریب اهمیت را در رضایتمندی دانشجویان از آموزش به شیوۀ الکترونیکی داشتند.
نتیجه‌گیری: در این پژوهش، الگوی عوامل کلیدی رضایت‌مندی دانشجویان از آموزش به شیوۀ الکترونیکی در قالب هشت دسته شامل عوامل مرتبط با ارتباطات، عوامل مرتبط با محتوا، عوامل فنی، عوامل انسانی، عوامل سازمانی، عوامل حمایتی، عوامل مرتبط با فنون تعلیم و پیامد‌ها ارائه گردید که می‌تواند راهگشای طراحان و سیاست‌گذاران آموزش عالی در راستای بهبود اجرای دوره‌های آموزش به شیوه الکترونیکی باشد.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Key Factors in Student Satisfaction with E-Learning: A Meta-Synthesis Approach

نویسندگان [English]

  • Fariba Zarei 1
  • Saeed Aibaghi Esfahani 2
1 MA in Business Administration, Shahrood University of Technology, Shahrood, Iran
2 Assistant Professor, Shahrood University of Technology, Shahrood, Iran
چکیده [English]

Background: In recent decades, e-learning has brought about a major revolution in the educational system. One of the most important indicators of e-learning quality is student satisfaction, which plays a significant role in the success of educational programs. Teaching, as the core educational activity, holds a key role in the effective functioning of educational systems and in enhancing the quality of learning and ultimately, student satisfaction. Effective teaching by instructors and students' deep approach to learning can be among the determining factors of learning quality and satisfaction.
Aim: The present study was conducted with the aim of identifying the key factors influencing student satisfaction with E-learning and subsequently proposing a model.
Method: The data analysis for this research was conducted utilizing an exploratory mixed-methods approach. In the qualitative analysis phase, a qualitative meta-synthesis method was employed to conduct thorough and detailed revisions within the area of study. Through systematic and organized searches, a total of 3,266 articles were identified, which were subsequently narrowed down to 32 articles following comprehensive evaluations. The selected studies were then analyzed through coding, and the significance and priority of each identified code were assessed using the Shannon entropy quantitative method.
Results: The research findings indicate that the factors of student-student interaction, student-teacher interaction, advanced communication facilities within educational platforms, effective time management, and attention to the diversity of learning methods and activities were identified as having the highest significance in relation to student satisfaction with electronic learning.
Conclusions: This research presents a model delineating the key factors influencing student satisfaction with electronic education, categorized into eight distinct areas: communication, content, technical aspects, human factors, organizational factors, supportive factors, teaching techniques, and outcomes. This model is intended to serve as a valuable resource for designers and policymakers in higher education, facilitating the enhancement of electronic education course implementation.

کلیدواژه‌ها [English]

  • e-learning
  • learning satisfaction
  • higher education
  • qualitative meta-synthesis
  • exploratory mixed-methods research

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